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FREE Shipping On All eBikes & eScooters

Buying Experience

buying experience


Don't just love your ride, love buying it!

Our experienced specialists are here to listen and help you choose the right electric ride. We’re available to talk you through the many features and key differences between our models and address any questions or concerns you have before you buy.

Reach out, we're here to help

Call: 888-884-4363 (GEN3) from 8AM-5PM Pacific Time

Email: support@gen3ride.com

Chat: Start a chat session using the widget

Easy Payment Options

GEN3 accepts all major credit cards and offers PayPal Pay Later options including Pay in 4 and PayPal Credit so you make easy monthly payments.

15-Day Free Trial

Try out a GEN3 electric bike or scooter for 15 days and if you aren’t 100% satisfied give us a call and we will exchange it or give you a full refund. Terms and conditions apply.

Free Home Delivery

Your bike arrives 90% assembled. When you unbox your bike, refer to our assembly videos and user manual for step-by-step instructions on how to get your bike ready to ride. If you get stuck, you can always contact us for support. We can help you with adjustments.

Note: GEN3 currently only sells and ships to the contiguous United States (excludes Alaska, Hawaii, and Puerto Rico).

Assembly Available

We’ve partnered with mobile bike shop velofix to offer at-home assembly and maintenance of your bike. If you’d prefer professional assembly of your new electric bike by a trained bike mechanic, select “Add assembly” on the product page to add this service to your bike order. When you order bike assembly, we’ll give you a call to help you schedule your assembly appointment.

WARRANTY Coverage

Every GEN3 electric product comes with our 1-year warranty against defects in materials and workmanship.

Unwavering Support

The GEN3 team is here to support you at every turn. When you have questions, we have answers. We want you to be 100% satisfied with your GEN3 ride.

Shipping Policy: Any purchases over $500 USD are eligible for free ground shipping in the contiguous United States (this excludes Alaska, Hawaii, and Puerto Rico). For orders less than $500 USD, shipping charges will be provided during checkout. Typical shipments take 5-7 business days. Tracking numbers are provided via email after purchase.