SUMMER SALE! - All In Stock E-Bikes Now Just $899 - Use Code "SUMMER" At Checkout - Sale Ends 6/30/2022
*Note: Certified Pre-Owned products are excluded from any discounts.
Welcome to GEN3ride.com (“Website”)! Please take a few minutes to review these Terms of Purchase. These Terms of Purchase (the “Terms”) are a legal agreement between you and GEN3 Mobility LLC (“GEN3”, “us”, or “we”) and apply to all purchases made by you through the Website. By purchasing any e-bike, kick scooter, accessories, parts, or any other product or service offered on the Website (collectively “Products”) from GEN3, you agree to be bound to these Terms in their entirety.
Please read these Terms carefully as they list your rights and obligations, including the requirement that all disputes that you may have under these Terms be taken to arbitration instead of a jury trial or class action.
By placing an order for Products from this Website, you affirm that you are of legal age to enter into this agreement, and you accept and are bound by these Terms of Purchase. You affirm that if you place an order on behalf of an organization or company, you have the legal authority to bind any such organization or company to these Terms of Purchase.
You may not order or obtain Products from this Website if you (a) do not agree to these Terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with GEN3, or (c) are prohibited from accessing or using this Website or any of this Website’s contents, goods, or services by applicable law.
THESE TERMS AND CONDITIONS MAY CHANGE
“GEN3” reserves the right to update or modify these Terms at any time without prior notice. All changes are effective immediately when we post them to the Website, and apply to all access to, and use of, the Website thereafter. Your continued use of the Website following the posting of any revised Terms constitutes your acceptance of the changes. For this reason, we recommend that you review these Terms whenever you use our Website and especially before you purchase Products from us.
ORDERS AND ACCEPTANCE
Purchasing a Product on the GEN3ride.com website is an offer to buy that Product. All orders must be accepted by us or we will not be obligated to sell the Product to you. We may choose not to accept orders at our sole discretion, even after we charge your credit card / financing for the purchase and will send you an email confirming our receipt of your order. GEN3’s acceptance of your order is only effective upon shipment of the Product, regardless of when your credit card charge or financing is processed.
GEN3 only accepts orders for Products being shipped to physical locations within the contiguous United States. Orders placed for shipment to locations outside of the contiguous United States, including Alaska, Hawaii, Puerto Rico, and any other US territory or possession, or to any other country, will not be accepted. Additionally, GEN3 does not ship to PO Boxes or APO/FPOs located anywhere – those orders will not be accepted.
In some cases, and based on physical location, assembly of an electric bicycle (“eBike”) may be available for an additional charge. These services are provided by velofix Holdings Ltd. (“velofix”) in Canada, and velofix and Velotooler, LLC (“Velotooler”) in the United States. While placing your order online, you will have the opportunity to verify whether assembly is available in your area, and if so, you will be able to add assembly from one or more of our service providers to your shopping cart and will be charged at one time for the eBike purchase and the assembly charge. After receiving your Product, you will be required to contact velofix / Velotooler to arrange a time for them to come to your location to complete the assembly and provide an overview of the operation of the electric bicycle. If you miss or cancel your appointment, an additional charge of USD $100 will be charged to you. Since the assembly services are handled by Velofix or Velotooler directly, it is wholly responsible for the quality of the work and any issues that arise out of the assembly service.
You are responsible for ensuring that you comply with all applicable local, state/provincial, and federal regulations that may apply concerning the use of Products purchased from GEN3.
Changes cannot be made to any order once the Product has shipped.
For pre-order opportunities available on the Website, GEN3 will charge you at time of order, regardless of when the Product might ship. At the time of shipment, you will be notified by GEN3 and will have the opportunity to cancel your pre-order prior to shipment. Any cancellation of a pre-order will incur a USD $200 cancellation fee.
SHIPMENT OF ORDERS
Products will be shipped via FedEx, UPS, or other freight carriers, to the physical location identified on the internet order. GEN3 is not responsible for any delays in delivery caused by these providers. GEN3 is not responsible for any lost, stolen, or damaged items due to the actions or inaction of FedEx, UPS, or any other parcel carrier. If a Product arrives damaged, you must notify GEN3 Customer Service; either via phone at 1-888-884-GEN3 (4363), by emailing GEN3 Customer Support at support@GEN3ride.com, or by visiting our GEN3 Support Center website at support.GEN3ride.com and submitting a ticket. You should take images of the damage Product and provide these images back to GEN3 with a copy of the shipping documentation, and GEN3 will work with you and the shipping company to get the matter resolved.
Shipping and delivery dates are estimates only and are not guaranteed. We are not liable for any delays in shipments.
GEN3 offers free returns of new electric bicycles and kick scooters within fifteen (15) days of delivery to the consumer. To be eligible to return of these items within this period, the following conditions apply:
For Certified Pre-Owned products, customers may still return the product within fifteen (15) days for credit of the original purchase price, less the original shipping cost of USD $99 plus tax. The customer is also responsible for all costs related to returning the product to GEN3, including any costs for packaging and shipment of the goods. The conditions for return are the same as noted above for new GEN3 Products.
GEN3 offers returns of replacement parts or accessories within thirty (30) days of delivery to the consumer. To be eligible to return parts or accessories within this period, the following conditions apply:
Other return conditions may apply for the GEN3 Concierge Service. Please refer to the GEN3 Concierge Service page on the Website.
REQUESTING A RETURN
To request a return, you must receive an RMA number by contacting GEN3 Customer Service.
Any Products returned to GEN3 without prior written consent of GEN3 will be rejected and you will have to arrange shipment back to you at your cost.
Used Products, batteries, special orders, or sale items are not returnable except in EXTREME cases of breakage/malfunction covered by our limited warranty, and then only after obtaining our approval for the return.
Prices posted on this Website may be different from prices offered by us elsewhere. All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
We may offer, from time-to-time, promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
Our Website is powered by Big Commerce, a third-party service, and all payments made by you to GEN3 are processed through Big Commerce’s payment portal. Payments may be declined or returned to you, in GEN3’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanism will be charged upon approval by GEN3, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.
By submitting payment on the Website, you represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE ARE ONLY LIABLE TO YOU FOR LOSSES THAT YOU SUFFER AS A DIRECT RESULT OF OUR BREACH OF THESE TERMS AND THAT ARE REASONABLY FORESEEABLE. OUR LIABILITY FOR SUCH LOSSES WILL BE NO MORE THAN THE AMOUNT OF PURCHASE OF OUR PRODUCTS GIVING RISE TO SUCH LOSSES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; (ii) FRAUD; (iii) FRAUDULENT MISREPRESENTATION; OR (iv) ANY MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY. YOU MAY HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT SUCH RIGHTS.
DISCLAIMER OF IMPLIED WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS OFFERED BY GEN3 ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. OTHERWISE, THE PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE” AND THE ENTIRE RISK OF USE AND PERFORMANCE REMAINS WITH YOU. GEN3 AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. IN PARTICULAR, GEN3, ITS AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY: (A) THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) THAT ANY INFORMATION OR CONTENT OBTAINED THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS AS SPECIFIED HERE AND, TO THE LEAST EXTENT AS ALLOWED BY LAW, SUCH EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU OR A THIRD PARTY.
DISCLAIMER OF CERTAIN DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GEN3 OR ANY OF ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF GEN3, ITS AFFILIATES OR ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY AS SPECIFIED HERE AND, TO THE LEAST EXTENT AS ALLOWED BY LAW, SUCH EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
ACKNOWLEDGEMENT AND INDEMNIFICATION
You agree and acknowledge that GEN3 cannot oversee and supervise the safety and proper usage of Products that you have purchased, specifically electric bicycles and kick scooters. You agree that GEN3 cannot be held responsible for safe use or other actions by you, the purchaser, and any other persons who may use the Product. You, agree to all the terms that follow:
DISPUTE RESOLUTION AND BINDING ARBITRATION
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AMERICAN ARBITRATION ASSOCIATION’S COMPREHENSIVE ARBITRATION RULES. YOU AND GEN3 AGREE TO RESOLVE ANY DISPUTES BETWEEN US EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, WHICH MEANS YOU AND GEN3 WAIVE ANY RIGHT TO LITIGATE DISPUTES IN A COURT OR BEFORE A JURY, OR AS PART OF A CLASS ACTION, A REPRESENTATIVE ACTION, A CONSOLIDATED ACTION, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
NOTICE AND UPDATES
GEN3 will provide all notices (including legal process) that GEN3 is required to give by any lawful method, including by making notice available through the Website or by sending it to any e-mail or mailing address that you provide to GEN3. You acknowledge that if you do not provide GEN3 with current and accurate contact information, GEN3 may not be able to contact you. You agree to send GEN3 notice by mailing it to:
GEN3 Mobility LLC, Legal Department
2606 116th Avenue NE, Suite 200, Bellevue, WA 98004
These Terms are governed by and construed in accordance with the laws of the state of Washington, United States of America.
The parties acknowledge and agree that:
GOODS NOT FOR RESALE OR EXPORT
You represent and warrant that you are buying Products from the Website for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases you make on the Website are intended for final delivery to locations within the United States.
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this provision is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of GEN3.
NO THIRD-PARTY BENEFICIARIES
These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
Effective Date: October 19, 2021
© 2022 GEN3 Mobility LLC.
All rights reserved.
Call Toll Free 888-884-4363 (GEN3)